FREQUENTLY ASKED QUESTIONS

Can I Pick Up My Order?

No, all orders are 100% online to keep costs down and get them to you as quick as possible. Our Moorebank address is a warehouse only with no access to the public

How Much Does Shipping Cost

Shipping is $13.95 flat-rate Australia-wide if you order one item or multiple items, so load up.

How Long Does Delivery Take?

We aim to have your order packed and out the door within the business day. Generally shipping is 3-5 business days and sometimes quicker. Locations in Western Australia may take a little longer. During busier times please allow a little longer as sometimes the courier services may take a little longer.

If you have ordered and still waiting on your package that you believe should have arrived please contact us at info@fhdqshop.com.au

International Shipping: Yes we do ship internationally. International postage is $19.95 (AUD) and available at checkout. Shipping times will vary depending on your location.

What about Returns & Exchanges?

If the exciting day comes and you open your package to find the Footy Shorts are not perfect, please CONTACT US to organize an exchange or refund. info@hdqshop.com.au

Sizing?

Please check out our size guide available on each product page.

Out of stock items

We don’t take pre orders for out-of-stock items. Unfortunately, you will have to wait for a restock. You can leave your email address at the product page to request a notification once a product is restocked or keep an eye on our socials for all restocking.

Are your products made in Australia?

Our shorts are designed by Australians but our products are currently manufactured overseas. We are on the lookout for an Aussie supplier who can manufacture our gear at a competitive price, however at this stage no one is able to do so at a price that allows us to charge what you are willing to pay.

 

Still Have Questions?

No worries please email us at info@hdqshop.com.au, we are pretty quick at replying.